After investigating the challenges that communications service providers are facing, and identifying the best-practice approaches for addressing them, we mapped the key business processes and information which are involved in the process. Based on that, we developed a comprehensive set of Necto Telecom Business Modules. Each Business Module provides a complete, ready-made solution for a specific domain, including out-of-the-box dashboards, reports and analytics, tailored for perfecting the business processes in that domain. In addition, we developed cross-domain business modules, such as ‘Lead to Cash’, ‘Ticket to Resolution’ and others. Our ready-made Necto Telecom Business Modules help our customers increase ARPU and LTV, optimize OPEX and CAPEX, provide better service and improve profitability in a short time.
Watch the video to learn about our analytics on key cross-domain business processes.
Cross-Domain Use Cases
Customer: Tier 1 Operator in Europe
- Quick introduction of new services and packages
- Expedite the time by which new products start generating revenues
- Analyze “early life” behavior and it’s influence on LTV
- Reduce time to market by 50%
- Accelerate release of new products to days instead of months
- Release profitable product and abandon others quickly
Customer: Tier 1 Operator in USA
- Analytics on the complete “Lead-To-Cash process”
- Insights on marketing campaigns, through sales & call center, orders, usage, billing, and finally, collection.
- Expedited the time of new customers start generating revenues by 15%
- Found and solved significant bottlenecks in the Lead-to-cash process; resulted in 8% increased revenue from new customers
- Graphical visualization of the holistic funnel allows immediate collaboration on issues and opportunities
Customer: Tier 2 Operator in Europe
- Provide holistic view of the complete “Problem to Resolution” analytics
- Identify problems before they occur by monitoring subscribers’ issues and proactively offer solutions
- Reduce the time it takes to reach resolutions for clients
- Increase 1st time resolution by 15%
- Reduce repeat calls by 20%
- Increase customer satisfaction & NPS score
- Provide proactive care to key customers
Customer: Tier 1 Operator in Spain & Latin America
- Analyze OSS/BSS data to create best & timely offers/plans for customers, reduce operational problems, & solve problems quickly
- Increase customer satisfaction, increase LTV and reduce churn
- Increase consumption of multiple play packages by 30%
- Increase 2nd top-up, and shorten time for top-ups
- Increase LTV by 15%
- Decrease churn by 4%
Optimize your business processes with actionable insights. Request your demo now!